GREAT NEWS, WE’RE OPEN! If your holiday was cancelled and you have a credit on your booking, click here to rebook. For the latest updates on Holidays and Ownership, please see our Coronavirus information pages...
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Adults 15+ years
Children 2 - 15 years
Infants 0 - 2 years
Pets Maximum of 2
Keeping everyone safe

Reopening FAQs

As government restrictions begin to be lifted, your health and safety are our top priority so, as you'd expect, we've introduced a few changes. You can find answers to many of your questions with our comprehensive FAQs below.

We've got great news! We are open and are very much looking forward to welcoming you to the park for that well-deserved holiday.
This will depend on Government advice. At the time of writing guests must be from the same household or support bubble.
With the further easing of restrictions on 4th July, businesses have been asked to assist in the government’s efforts to employ contact tracing if someone becomes infected with COVID-19. To comply with the Government COVID-19 Track and Trace system, we need to know details for all the guests who are on park at any point in time. The service helps trace close, recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

Therefore, you will be asked to provide the names and contact details for each member in your booking party.
Complete the following form to let us know what you would like to do with your credit, you can rebook for any 2020 or 2021 date or choose to keep the credit on your account until you are ready to book. Just let us know what you would like to do.

Simply complete this form with your preferred option and we will get in contact with you.
We will email you a park map and useful information for your stay and will call you before arrival. When you get to the park simply drive to your accommodation, the door will be unlocked but will have been sealed with a sticker to confirm its cleanliness. On the table you will find a set of sanitised keys.
Check in will be from 4pm at the earliest, we hope to be able to keep to this time, however, we may not be able to do so in some circumstances. Should we be unable to meet the 4pm time we will call you to update you. If your accommodation is ready before 4pm we will also call you. We intend to call all guests due to check in prior to their arrival, as part of that call we will ask you for an estimated arrival time. Please let us know if you expect to be later than 4pm so we can clean the earlier arrivals first.
Always follow the governments advice regards maintaining a safe social distance. We have guidance here and on all doors. Please be mindful to check these.
Initially our facilities will open with reduced capacity to allow for safe social distancing. We ask you to follow all signage and guidance whilst on the park to ensure everyone’s safety.

More information about the facilities can be found here.
Yes, it will! You can place an order via app (where available) or via telephone. We will only be able to accept card payments. That can be done on the app or over the phone with our team. We can deliver the order to your accommodation or we will issue you with an order number and place your order at a designated collection point.
A full schedule for the daytime activities and entertainment can be found on the park App. You’ll need to book your space for any daytime sessions via the App and will need to reserve your space by 5pm the day before the session takes place.

Evening entertainment will be provided, however, there will be no live cabaret acts or shows.

Due to social distancing we have limited places and our entertainment offering adheres to the latest Government advice.

Things will appear a little different to normal and we are busy putting in place a number of policies and steps so as to maintain hygiene and safe social distancing standards.
We will be able to provide drinks via the takeaway service.
Where possible, our shops will work on a one-way system with floor markings provided, alternatively we will control access to ensure that social distancing guidelines can be maintained. Hand sanitiser will be made available at the entrance and we would ask you to please read the guidance before entering the building.

You will need to wear a face mask or covering in order to enter the park shop.
We have a free to use facility up to 1mb and you will need to pay for anything over that limit
Not unless you want to. Masks are likely to be a common sight for the foreseeable future. Please feel free to wear one if it offers you peace of mind. You may see some of our team wearing masks and again this will be a personal choice.

You will need to wear a face mask or covering in order to enter the park shop.
In certain circumstances yes, they will.
Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the accommodation are effectively cleaned prior to your arrival. All linen will have been washed at temperatures above 60 degrees.
The main reception number will be manned during office hours and a security mobile number will be available for out of hours. These numbers can be found on the pre-arrival email that we will send to you before you arrive.
We will provide bars of soap in all accommodation. The government guidelines recommend cleaning your hands with hot water and soap for 20 seconds on regular intervals. Our bathrooms will have soap topped up regularly, and entrances to all buildings will have hand gel dispensers.
We are following all guidance provided by the Government and have introduced a number of steps along with our industry bodies and Health and Safety advisors. These include but are not limited to: Sneeze Guards, suitable personal protective equipment for our team members, hand sanitising stations, floor markings, reduced capacity and safe working practices.
You should make your way home, if safe to do so, and call our team on the main reception. If possible, you should have the details of anyone you have come in to contact with during your visit to the park. The new track and trace system will require this information. If it is a member of our team, we would make them aware. If you can’t make your way home please call us to discuss.
Yes, you can.